AI and the Future of Work: How Automation is Reshaping Job Roles

The employees of Foxconn company witnessed a tremendous event in May 2016 in Kunshan, China. Their main operation was to assemble iPhones and Samsung devices.

With just one move, the company eliminated the jobs of 60,000 workers with robots.

This massive transition was supported by Xu Yulian, head of publicity for the Kunshan region.

He openly stated that the company took this step to move forward with the time.

This is a story that conveys that human intelligence will be leveraged in research and development and robots will be used to perform repetitive tasks.

This one real-world example represents how automation is taking over the world and invites more productivity.

Let’s discuss more about this topic in our blog.

Discussing AI in 2025

Let’s discuss the current state of artificial intelligence. The most important question is how organizations are leveraging this technology for better productivity.

1. A Positive Response in Adopting AI Technology

As per the World Economic Forum’s Future of Jobs Report 2025, 86% of companies have a solid belief. They believe that artificial intelligence will change the way of working by 2030.

Furthermore, the report conveys that AI will have the upper hand on the following:

1. 58% of organizations operating in robotics and autonomous systems will leverage AI.
2. 41% of companies working in energy generation technologies will start exploring how AI can be useful to their business.

Does AI Impact Brings Job Opportunities or Displacement to the Working Class?

Before proceeding further, introspect that is artificial intelligence creating new jobs or displacing the older ones?

1. Change in the Job Market

As per the World Economic Forum’s report, 22% of the jobs will change between 2025 and 2030. This change will generate 170 million more jobs.

However, 92 million jobs will be eliminated. This is a straight answer that there will be only 78 million new jobs.

2. Impact of AI on Jobs

In the real scenario, to generate 11 million new jobs by 2030, 9 million jobs will be eliminated. The reason is AI! According to recent stats, 98.1% of digital marketers agree that having at least some knowledge of AI is essential for their jobs.

In the right sense, only 2 million jobs are created for the AI sector. The industry experts believe that this trend will remain for a long time.

Impressions of Several Industries on AI

Let’s read about the importance of AI in various industries in the next section.

1. Manufacturing

Foxconn is the leader in the manufacturing industry. The company has installed 2,90,267 robots in 2022. 

This contributes to around 52% of the world’s total robot implementation in the manufacturing industry.

In fact, taking into account the positive transformation of Foxconn, China has implemented 392 robots per 10,000 workers.

Dark factories are on the rise. In these environments, only robots operate without the following:

1. Human workers
2. Lightning

This might seem a new concept. However, multiple companies are using it, and the first one to explore it is BYD.

Furthermore, Jetour Auto’s Fuzhou factory leverages mobile robots. Using this technology has reduced logistics time by 40%.

Toyota Motor Corporation is also in the race. The car manufacturing company has implemented AI in the system to reduce the following parameters:

1. 30% defects
2. 20% inventory costs
3. 15% energy consumption
4. Warehouse and Logistics

Undoubtedly, Amazon has the powerful warehouse and logistics infrastructure in the world. To support this ecosystem, the company need to hire thousands of new employees. 

However, the story has a twist! Amazon is leveraging 1 million robots in its warehouses. 

As a pilot project, the majority of robots are placed in its newest facility in Shreveport, Louisiana.

Additionally, Amazon is exploring the usage of Vulcan for its operations. For a layman, it is a new robot. It can accurately determine pressure to manage items based on the following:

1. Size
2. Dimensions
3. Density

Due to the capabilities of this new robot, the company is able to process 75% of items in warehouses.

Furthermore, Amazon uses Sequoia for its global operations. It works on the principles of AI and robotics. Its modus operandi is to identify and store inventory up to 75% faster in its warehouses.

3. Customer Service

The companies are leveraging the AI tools for the following functions:

1. Provide high-end services to customers
2. Increase user satisfaction of prospective client

This year, 95% of customer interactions are happening via artificial intelligence. In fact, the first message or email, even a welcome email, is sent by artificial intelligence to customers to let them know that the company has acknowledged their requests and is working on them.

Air India has developed AI.g, which is an AI assistant that has the capacity to manage 30,000 customer queries on a daily basis.

Customers can ask questions about their bookings and flight status and receive an instant reply. This solves major problems: the customer doesn’t have to call customer care, and there is no extra burden on the customer service department to cater to the user’s request.

4. Healthcare

Will AI work in the healthcare system? This was the question that healthcare experts were finding answers to.

However, Massachusetts General Hospital and MIT implemented artificial intelligence in their workflows and witnessed that they have achieved 94% accuracy in detecting lung nodules.

If this data is compared with that of radiologists, they are able to find lung diseases in only 65%.

In another case, the detection of breast cancer has increased to 90% with AI. On the contrary, 78% of doctors were able to find this disease.

In the next example, IBM Watson in Japan has identified a rare form of secondary leukemia using genetic data. Furthermore, the treatment recommendations were suggested that worked 99% of the time. 

Additionally, Johns Hopkins Hospital has collaborated with Microsoft. Under this partnership, the medical institution will use Azure and explore the following possibilities:

1. Automated documentation
2. Better lab management
3. Quick workflow processes

This entire partnership will save $200 to $360 billion in the healthcare sector.

AI + Humans = A Powerful Combination

Undoubtedly, when the power of artificial intelligence is linked with a human brain, it can generate tremendous results.

1. Work Management

As per the World Economic Forum, these are the findings for the current year:

1. 47% of work tasks are performed by humans.
2. 22% of tasks are executed via technology
3. 30% of work is managed with AI and human collaboration

However, these numbers will change by 2030 as:

1. 33% of tasks will be managed by humans
2. 34% of work is done by technology
3. 33% of production by a blend of humans and AI
4. The Use of Collaborative Intelligence

ABB Group leverages the Genix Copilot system to manage its industrial queries. This AI tool has the potential to integrate with IoT and analytical solutions. For instance, if a user asks about carbon emissions happening in various plants, the Genix Copilot will scan the entire scenario and present the data to the customer.

Due to this one AI system, the customer has achieved the following:

1. 40% cost savings in operations
2. 30% increase in productivity
3. 25% improvement in sustainability efforts

In another example, C.H. Robinson, one of the world’s largest logistics platforms, has implemented AI in its workflows to automate its email price quoting system. For this purpose, the company is using Microsoft Azure AI to manage over 2,000 daily pricing requests.

3. Exploring Google Workspace and Microsoft 365 for Companies

Google’s Geminin has shown its true colors in the organization workflows. As per Sami Saúde, the companies are witnessing an increase of 13% in their productivity. 

This is because Gemini provides the following benefits:

1. Automated meeting scheduling
2. Real-time transcription
3. AI-generated meeting summaries
4. AI-powered searches
5. Image generation

On the other hand, Microsoft’s Copilot has acquired more than 2 million monthly users. This one system can manage the following:

1. Client queries
2. Sales leads
3. Inventory

Companies Investing in AI & Automation Ecosystems

When a company witnesses the power of a new technology, it invests heavily in it to extract maximum results. Below are the cases of organizations moving towards the AI ecosystem with their investment:

1. Amazon has initiated a special initiative known as the Career Choice Programme. In this program, the company has been obliged to invest £1.2 billion globally. With this enormous amount, 3,00,000 employees will be trained on AI. 
2. Lloyds Bank has opened the doors of the Digital Academy to help its employees receive the appropriate training on artificial intelligence. The selected topics are cybersecurity, coding, and digital marketing.
3. Siemens has opened a new journey of learning with Learning Ecosystem, where its employees can access new content to increase their knowledge level. Due to this, the company is able to garner employee engagement of around 40%.

All these programmes are set to increase the knowledge level of employees and train them in the field of AI. When they are proficient in this field, they can provide more productivity to the company.

Final Words

In conclusion, companies need to move forward in the AI ecosystem. It is true that organizations need human touch, but repetitive tasks should be managed by the machine, and critical work should be provided to humans. Engaging with an expert AI Consulting service can help organizations effectively integrate AI solutions to drive innovation and productivity.

Additionally, it is recommended to walk with the new trends, and currently, the trend is AI. Therefore, companies should understand every concept about it and implement it in their systems.

Author Name:- Harikrishna Kundariya

Biography:- Harikrishna Kundariya, is a marketer, developer, IoT, Cloud & AWS savvy, co-founder, and Director of eSparkBiz, a Software Development Company. His 15+ years of experience enables him to provide digital solutions to new start-ups based on IoT and SaaS applications.

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