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No.1 CRM software Freshsales

85 / 100

A Comprehensive Review

In the ever-evolving world of sales and customer relationship management (CRM) software, Freshsales stands out as a dynamic and feature-rich solution. Developed by Fresh works Inc., Freshsales is designed to streamline the sales process, empower sales teams, and enhance customer engagement. In this comprehensive review, we will delve into the various aspects of Freshsales, from its key features and pricing to its user interface and customer support.


Freshsales offers a plethora of features that cater to the needs of sales professionals and organizations of all sizes. Some of its standout features are.

Contact and Lead Management: Freshsales allows users to effectively manage contacts and leads by providing a centralized database. Users can import contacts, segment leads, and assign ownership, making it easier to track and nurture potential customers.

Sales Campaigns: The software enables users to create and manage email campaigns, making it simple to reach out to leads and prospects with personalized messages. The built-in email tracking feature helps sales teams monitor recipient engagement.


Sales Automation: Freshsales offers powerful automation tools to streamline repetitive tasks. Users can automate lead scoring, follow-ups, and data entry, saving valuable time and increasing efficiency.

Sales Tracking and Analytics: The platform provides in-depth insights into sales performance, allowing users to track deals, monitor sales progress, and generate customizable reports. This data-driven approach helps in making informed decisions and improving sales strategies.

Pipeline Management: Freshsales provides a visual representation of the sales pipeline, making it easy to track the progress of deals at different stages. Users can drag and drop deals to move them through the pipeline, ensuring transparency and accountability.

Integration and Customization: Freshsales integrates seamlessly with popular third-party applications, including email providers, marketing automation tools, and customer support software. It also offers customization options, allowing users to tailor the platform to their specific needs.

Mobile Accessibility: With the Freshsales mobile app, sales teams can access vital information on the go. This ensures that they are always connected and can respond promptly to leads and customers.

User Interface and Ease of Use

One of Freshsales strengths is its intuitive user interface. The platform boasts a clean and user-friendly design that minimizes the learning curve, making it accessible to both seasoned sales professionals and those new to CRM software. The dashboard provides an at-a-glance overview of key sales metrics, including deal status, lead sources, and revenue projections. The navigation


menu is well-organized, and users can easily access different modules such as contacts, leads, deals, and reports. The drag-and-drop functionality in pipeline management simplifies the process of moving deals between stages, allowing for efficient tracking and updates.

Customization options extend to the user interface, allowing organizations to adapt Freshsales to their branding and preferences. This flexibility ensures that the platform feels like a natural extension of your sales workflow.


Freshsales offers a range of pricing plans to accommodate businesses of all sizes, from startups to enterprises.

Blossom: This plan is designed for small teams and startups. It includes contact and lead management, email tracking, and basic reporting. Pricing is competitive and provides an affordable entry point for businesses looking to implement CRM software.

Garden: The Garden plan expands on the features available in Blossom and adds sales automation, lead scoring, and more advanced reporting capabilities. It is suitable for growing businesses with larger sales teams.

Estate: Estate is tailored for established businesses and includes advanced features such as territory management, advanced reporting, and customization options. This plan is ideal for organizations with complex sales processes.

Forest: The Forest plan is designed for enterprises and offers additional features such as IP whitelisting, audit logs, and dedicated support. It provides the highest level of customization and scalability.

The pricing is competitive in the CRM market, and Freshsales also offers a 21-day free trial to allow businesses to test the platform before committing to a paid plan.

Customer Support

Freshsales prides itself on its commitment to customer support. The company offers multiple channels for users to seek assistance, including email support, a knowledge base, and a community forum. Additionally, Freshsales provides phone support for customers on the Estate and Forest plans, ensuring that they have access to dedicated help when needed.

Users can also benefit from regular webinars and online training sessions to maximize their proficiency with the software. The Freshsales support team is known for its responsiveness and willingness to assist users with any issues or questions they may encounter.


Security is a top priority for Freshsales. The platform employs industry-standard encryption protocols to protect user data. It also offers role-based access control, ensuring that sensitive information is accessible only to authorized personnel.

Furthermore, Freshsales is compliant with data protection regulations such as GDPR, making it a suitable choice for businesses that operate in regions with strict data privacy requirements.

Pros and Cons

As with any software solution, Freshsales has its strengths and limitations:


User-Friendly Interface: Freshsales intuitive design makes it easy for users to navigate and adopt.

Feature-Rich: The platform offers a wide range of features, from contact management to advanced analytics, catering to various business needs.

Customization: Users can customize Freshsales to align with their specific sales processes and branding.

Competitive Pricing: Freshsales offers pricing plans that are competitive and accessible to businesses of all sizes.

Integration: The platform seamlessly integrates with popular third-party tools, enhancing its versatility.


Learning Curve: While Freshsales is user-friendly, some advanced features may require time to fully understand and utilize.

Limited Phone Support: Phone support is only available for Estate and Forest plans, which may be a drawback for users on lower-tier plans.


Freshsales is a robust and versatile CRM solution that caters to the needs of businesses looking to streamline their sales processes, enhance customer engagement, and gain valuable insights into their sales performance. Its user-friendly interface, extensive feature set, and competitive pricing make it a compelling choice for organizations of all sizes.

Whether you’re a small startup looking to establish a CRM system or an enterprise seeking a scalable and customizable solution, Freshsales has something to offer. With its commitment to customer support and security, Freshsales stands as a reliable partner in helping businesses achieve their sales and customer relationship management goals.