Effective Date: 01-March 2026
Thank you for shopping with us. Because we offer both print-on-demand physical products fulfilled by Printful and digital products, our refund and return terms vary by product type. Please read this policy carefully.
1. Physical Products (Fulfilled by Printful)
All physical products are custom-made and printed on demand once your order is placed. Because of this:
Returns & Exchanges
We do not accept returns or exchanges for:
- Buyer’s remorse
- Incorrect size selection
- Incorrect shipping address provided by the customer
- Custom or personalized items
Please ensure all order details (size, color, address) are correct before checkout.
Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product
- A defective item
- The wrong item
Please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the issue
- Description of the problem
Once verified, we will:
- Offer a replacement at no cost, OR
- Issue a refund, if applicable
We reserve the right to request return of the defective item (if required).
Lost Packages
If tracking shows delivered but you did not receive the item:
- Please contact the shipping carrier first
- Then contact us within 7 days
We will assist in filing a claim where applicable.
2. Digital Products (Downloads, Templates, Courses, Files, etc.)
Due to the nature of digital products:
All Sales Are Final
Once a digital product is:
- Downloaded
- Accessed
- Delivered via email
It is non-refundable and non-returnable.
This includes (but is not limited to):
- Templates
- E-books
- Digital artwork
- Online courses
- Downloadable files
Exceptions
Refunds may be considered only if:
- You were charged twice
- You did not receive access to the product
- The file is corrupted and cannot be accessed
You must contact us within 3 days of purchase for review.
3. Cancellations
Physical Products
Orders may only be canceled within 1–2 hours of purchase, before production begins. Once sent to production, cancellation is not possible.
Digital Products
Digital products cannot be canceled once delivered.
4. Refund Processing
If a refund is approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
5. Contact Information
For any refund or return inquiries, please contact:
Email: info@digismarties.com
Business Name: Digismarties LTD.